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TUTIA is leading Sudanese company providing information technology services consulting , implementing and support. It envisioned and instigated the adoption of the flexible technology practices to operate efficiently and produce more value
When a call center modernizes beyond phone calls to support digital channels, it’s even more critical to integrate these services into one seamless connection.
The TUTIA Customer Experience Platform offers solutions for call centers to provide a unified and consistent omnichannel customer experience at every touch point and channel.
The platform preserves context and history across interactions as a customer transitions between channels. And this improves customer service levels and customer experience.
TUTIA call center management benefits:
• Next-generation contact center solutions.
• Omnichannel customer experience management.
• Lower cost to serve through business process optimization.
When a call center modernizes beyond phone calls to support digital channels, it’s even more critical to integrate these services into one seamless connection.
The TUTIA Customer Experience Platform offers solutions for call centers to provide a unified and consistent omnichannel customer experience at every touch point and channel.
The platform preserves context and history across interactions as a customer transitions between channels. And this improves customer service levels and customer experience.
TUTIA call center management benefits:
• Next-generation contact center solutions.
• Omnichannel customer experience management.
• Lower cost to serve through business process optimization.